pkzz is committed to protecting the personal information of all players registered on our platform. This Privacy Policy explains what data we collect, why we collect it, how it is stored and used, and the rights you hold over your information.
Last Updated: June 2026 | Applies To: All registered pkzz players
1.1 This Privacy Policy applies to all personal data collected, stored, and processed by pkzz ("we," "us," "our," "the Platform") in connection with the operation of the pkzz online casino and sports betting platform, accessible at pkzz.app.
1.2 pkzz takes the privacy of its players seriously. We understand that trust is the foundation of a long-term relationship between a gaming platform and its players, particularly in the Pakistani market where online transactions increasingly involve sensitive financial instruments such as JazzCash, Easypaisa, HBL and Meezan Bank account details.
1.3 By registering an account on pkzz or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree with any part of this policy, you should discontinue use of the pkzz platform.
1.4 This Privacy Policy should be read alongside the pkzz Terms & Conditions, which govern your use of the platform as a whole.
2.1 pkzz collects personal data in the following categories. We collect only the minimum data necessary for the stated purpose.
2.1.1 Registration Data: When you create a pkzz account, we collect your full legal name, date of birth, email address, and Pakistani mobile number. This information is used to create and secure your account.
2.1.2 Identity Verification (KYC) Data: To comply with anti-money laundering (AML) obligations and verify that you are at least 18 years of age, pkzz requires submission of a clear copy of your CNIC (Computerised National Identity Card) before any withdrawal is processed. We may also request proof of residential address in certain circumstances.
2.1.3 Financial Data: When you make a deposit or request a withdrawal, pkzz records the payment method used (e.g., JazzCash mobile number, Easypaisa account, HBL account reference, USDT TRC20 wallet address), the transaction amount in PKR, the transaction timestamp, and the transaction reference number. pkzz does not store full debit or credit card numbers on its servers.
2.1.4 Gaming & Betting Activity Data: pkzz records all bets, wagers, spins, game sessions, and sports betting activity associated with your account, including stake amounts, game titles, outcomes, and timestamps. This data is used for account management, dispute resolution, bonus eligibility assessment, and responsible gaming monitoring.
2.1.5 Device & Technical Data: When you access pkzz, we automatically collect your IP address, device type, operating system, browser type and version, session duration, page views, and referring URL. This data is used for security, fraud detection, and platform performance optimisation.
2.1.6 Communications Data: If you contact pkzz support via email or live chat, we retain records of those communications for support quality, dispute resolution, and compliance purposes.
3.1 pkzz uses the personal data described in Section 2 for the following purposes:
4.1 pkzz processes your personal data on the following legal bases:
5.1 pkzz does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may be shared with the following categories of third parties solely to the extent necessary for platform operations:
5.2 All third-party data processors engaged by pkzz are contractually required to maintain appropriate data security standards and to use your personal data solely for the purpose for which it was shared.
6.1 pkzz uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies used by pkzz are as follows:
6.2 You may manage or disable non-essential cookies through your browser settings. Disabling essential cookies may affect your ability to log in to pkzz or access certain features.
7.1 pkzz retains personal data for as long as your account remains active and for a minimum period of five (5) years following account closure, or such longer period as may be required by applicable law, including AML record-keeping obligations.
7.2 Gaming and betting transaction records are retained for a minimum of five years to support dispute resolution and compliance requirements.
7.3 KYC documentation (including CNIC copies) is retained for the period required by applicable AML legislation and is deleted or anonymised after that period expires, unless an active legal obligation requires continued retention.
7.4 Communication logs (email and live chat records) are retained for three years following the date of the communication.
8.1 pkzz implements industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:
8.2 Despite these measures, no online platform can guarantee absolute security. In the event of a data breach affecting your personal information, pkzz will notify you and any applicable regulatory authorities in accordance with applicable notification obligations.
9.1 Subject to applicable law, you hold the following rights with respect to your personal data held by pkzz:
9.2 To exercise any of the rights listed above, please contact pkzz at [email protected] with the subject line "Privacy Rights Request". We will verify your identity before acting on any request.
10.1 The pkzz platform is strictly intended for adults aged 18 years and over. pkzz does not knowingly collect personal data from individuals under the age of 18. If pkzz becomes aware that personal data has been collected from a minor, that account will be immediately suspended, all funds will be returned, and the personal data will be deleted without undue delay.
10.2 If you believe a minor has registered on pkzz using your details or under a false identity, please contact [email protected] immediately so that the account can be investigated and closed.
11.1 With your consent, pkzz may contact you by email or SMS with information about promotional offers, new games, bonus events, and pkzz platform updates. You will be asked to provide explicit consent to marketing at the point of account registration.
11.2 You may opt out of marketing communications at any time by: (a) clicking the unsubscribe link in any pkzz marketing email; (b) contacting [email protected] with the subject line "Unsubscribe"; or (c) updating your communication preferences within your pkzz account settings.
11.3 Opting out of marketing communications will not affect your ability to receive transactional communications, including deposit confirmations, withdrawal notifications, and account security alerts, which are sent regardless of marketing preferences.
11.4 pkzz will never send marketing communications to any player who has self-excluded, is under a cooling-off period, or has explicitly requested removal from all communications.
12.1 pkzz reserves the right to update or amend this Privacy Policy at any time. The revised policy will be published on this page with an updated "Last Updated" date.
12.2 Where changes are material, pkzz will notify registered players by email or via an in-platform notification. Your continued use of pkzz following the effective date of any amendment constitutes acceptance of the revised Privacy Policy.
12.3 We encourage you to review this Privacy Policy periodically to remain informed about how pkzz handles your personal data.
13.1 For all privacy-related queries, data subject rights requests, or concerns about how pkzz handles your personal information, please contact us at:
13.2 pkzz is committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
A quick reference summary of how pkzz handles the most important categories of player data.
Six commitments that define how pkzz handles player data on Pakistan's leading online gaming platform.
Every connection to pkzz is protected by the same 256-bit SSL/TLS encryption standard used by HBL and Meezan Bank for online banking. Your credentials and payment data are encrypted end-to-end.
pkzz does not and will never sell, rent, or trade your personal information to any third party for marketing, advertising, or commercial purposes. Your data is yours. Full stop.
pkzz collects only the data strictly necessary for account operations, payment processing, and legal compliance. We do not request data we do not need. Every data point collected has a defined, disclosed purpose.
pkzz only sends promotional communications where you have given explicit consent. You can unsubscribe at any time, instantly, with no questions asked. Players under self-exclusion are never contacted with marketing.
pkzz's KYC process is specifically designed to prevent access by minors. CNIC verification ensures that every withdrawal-eligible account belongs to a verified adult Pakistani citizen aged 18 or over.
pkzz commits to responding to all data subject rights requests within 30 days. Privacy enquiries sent to [email protected] receive an initial response within 12 hours. No delays, no stonewalling.
Your privacy is protected by 256-bit encryption, strict data policies, and a team that genuinely cares. Cricket betting, slots, and live casino – all in PKR, all secure.
18+ only. Play responsibly. pkzz privacy policy and terms apply. Check local laws before playing.